Terms & Conditions

Your terms and conditions of use

Mr PC Direct

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

1. Format of the Contract

These terms of sale apply to all goods supplied by Mr PC Direct via www.mrpcdirect.co.uk or www.mpc-direct.com. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

The contract is subject to your right of cancellation (see condition 5).

We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

Mr PC Direct may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on mrpcdirect.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 01642 679967

Every effort is made to ensure that prices shown on mrpcdirect.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:

placing a new order at the correct price for those goods;
cancelling the whole of your order; or
Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.

If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.

If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.

If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose.

3. Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery and failure. If payment fails your order will be cancelled.

There will be no delivery until clear funds have been received.

4. Delivery

Delivery will be made to the address specified when you complete your order.

Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status).

Orders placed before 8.00pm on a working day will be processed that day and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)

If delivery cannot be made to your address for reasons under Mr PC Direct security policies you will be informed as soon as possible.

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Mr PC Direct will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Mr PC Direct. If you fail to return the goods Mr PC Direct we reserve the right to deduct any costs incurred by retrieving the goods from you.

We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Mr PC Direct will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, Mr PC Direct will inform you of any delay as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

5. Your right of cancellation

Please note that this policy has some limitations and does not apply to business customers. You have the right to cancel your contract with Mr PC Direct at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by using our help desk system.

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Mr PC Direct r at your own cost unless the goods are faulty or mis-described.

You will be credited for the goods within 30 days of notifyingMr PC Direct of the cancellation.

You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

6. Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.

7. Warranty

All new goods supplied by Mr PC Direct have a 12 months warranty period from the date the goods were delivered (unless otherwise stated and excluding laptop batteries which carry a 6 month warranty). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure.

Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the Mr PC Direct’s prior written approval.

7.1 Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions.

If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:

Try to repair the item
If we are unable to repair we will replace with the same item
If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.2 Products Dead On Arrival

In the unlikely even of you receiving goods that do not work upon arrival with you, you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at Mr PC Direct we will test the product for the fault. If the fault is verified we will either:

Replace with the same item
Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.3 Products Damaged On Arrival

In the unlikely even of you receiving a damaged product you should notify us in writing via our enotes system within 7 days.

The good should be returned to us in line with our returns instructions.

Once we have received the goods back at Mr PC Direct we will test the product for the fault. If the fault is verified we will either:

Replace with the same item
Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.4 Wrong Item Delivered

If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us.

Once we have received the goods back at Mr PC Direct we will confirm that it is in fact an incorrect item and either:

Replace with the correct item
Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.5 Item not Required

If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us in writing via our help desk within 10 days of receiving the product.

The good should be returned to us in line with our returns instructions.

You will be responsible for returning the goods to Mr PC Direct at your own cost; you will be credited for the goods within 30 days of notifying Mr PC Direct of the cancellation.

7.6 Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

7.7 Ex. display stock, Grade A, Grade B and Used stock

Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 90 days from the date of supply (unless otherwise stated). Grade B stock carries a 30 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow the Mr PC Direct’s Returns procedure. In the event of a valid claim for a defect in the Used Goods is made Mr PC Direct will either:

Replace those Used Good(s), if we has available the same Used Goods(s) at the same price;
Repair the Used Good(s); or
Refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the Mr PC Direct’s Returns procedure.

8. What is the ISO 13406-2 standard for LCD screen pixel faults?

All LCD displays sold at Ebuyer.com adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels.

The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.

The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.

Native Resolution	No. of Pixels	No. of Million Pixels	Acceptable Defects
1024 x 768	786,432	0.8	2
1280 x 1024	1,310,720	1.3	3
1600 x 1200	1,920,200	1.9	4
2048 x 1536	3,145,728	3.1	6

The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.

Native Resolution	No. of Pixels	No. of Million Pixels	Acceptable Defects
1024 x 768	786,432	0.8	4
1280 x 1024	1,310,720	1.3	7
1600 x 1200	1,920,200	1.9	10
2048 x 1536	3,145,728	3.1	16

The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.

Native Resolution	No. of Pixels	No. of Million Pixels	Acceptable Defects
1024 x 768	786,432	0.8	2
1280 x 1024	1,310,720	1.3	3
1600 x 1200	1,920,200	1.9	4
2048 x 1536	3,145,728	3.1	6

9. Limitation of Liability

Mr PC Direct will not be liable to you for any loss or damage in circumstances where:

There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
Such loss or damage is not a reasonably foreseeable result of any such breach;
Any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits the liability of the Mr PC Direct for death or personal injury caused by our negligence or fraudulent misrepresentation.

10. Data Protection

Mr PC Direct will take all reasonable precautions to keep the details of your order and payment secure but unless Mr PC Direct is negligent, we will not be liable for unauthorised access to information supplied by you.

11. Images

Product images are for illustrative purposes only and may differ from the actual product.

12. Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

13. Price Comparison Information

Mr PC Direct’s price comparison information is derived from software owned by a third party. Information provided is understood to be correct and is to enhance your shopping experience. Mr PC Direct accepts no responsibility for incorrect or incomplete information.

Mr PC Direct does not warrant that product descriptions, pricing, editorial commentary or any other content displayed by it and derived form the price comparison software is accurate, complete, reliable, current or error-free.

Mr PC Direct does not accept responsibility for the content or services of any other websites which appear within the price comparison information displayed or for any goods purchased from such websites.

The price comparison information displayed is checked daily and updated. You can check the accuracy of the data by visiting the sites referred to and should consider doing so in circumstances where price is a critical purchase factor.

14. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

During security checks we may ask for additional information or documentation to help support the data you supplied.

15. Tech support Terms and Conditions

Our tech support service is governed by the following terms and conditions; they do not affect your statutory rights.

Our Agreement:

The following are terms of a legal agreement between you and Mr PC Direct and its associated companies. By accessing, browsing and/or using any service advertised on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

Authorisation:

You the client authorises Mr PC Direct to conduct an evaluation of the machine either by Remote Assistance or Computer Service (for explanations of these services please see below) and provide an estimate of repair cost and timing. The evaluation is chargeable and no work beyond this evaluation will be charged without explicit client approval. Where necessary the client authorises Mr PC Direct, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.

Order Process:

By calling the Tech Support line advice is given to you dependent on which service you require. These are stated below. When established which service best suits you, an order is created on your behalf. This order will be put on your existing Mr PC Direct account once account details are verified, or if you are a new customer an account will be created for you.

Remote Services:

Whilst our engineers will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

Systems Included:

Our services include the following:

All Windows operating systems
Mac operating system

The total cost of your order will be the price of the services you order. All these will be set out clearly in your shopping basket before your order is submitted.

Once an order is created we will send you a confirmation e-mail, which will contain relevant details of the service ordered or received dependent on which service has been chosen.

Payment:

Payment for the services can be made by any method shown on the Mr PC Direct website at the time you place your order. Payment shall be taken before the service is carried out. The date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

Payment is deducted when we process your order. Any refunds will be made to the credit or debit card used for purchase.

All prices and charges on this site are in UK pounds. They include any VAT payable.

Your right of cancellation:

You have the right to a cooling off period in which you have the right to withdraw from the contract for any reason.

In the case of services, it ends 7 working days after the day the order was made. If you agree to the service beginning within the 7 days, the right to cancel ends when the service starts.

(Tech Support must ensure when they are on a call to a customer providing Remote Assistance that the customer is aware that they will or have been charged for the service.)

Warranty:

All the Mr PC Direct’s services carry a 30 day warranty period on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.

Software Licenses:

Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Assistance are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.

Liability Exclusions:

We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

Mr PC Direct shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will Mr PC Direct be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Mr PC Direct has been advised of the possibility of damages or loss to persons or property. Mr PC Direct accepts no liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

The client and Mr PC Direct agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Mr PC Direct option, additional attempts by Mr PC Direct to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Mr PC Direct services would be much greater if Mr PC Direct undertook more extensive liability.

Mr PC Direct accepts no responsibility or liability of failure by you to follow our reasonable advice, recommendations and instructions.

Mr PC Direct will not be responsible or liable for any losses you may suffer arising from your use of (or failure to use) any anti-virus software.

Mr PC Direct will not be responsible or liable for any loss that is not reasonably foreseeable.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

Legal Rights:

The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to Mr PC Direct

Confidentiality:

Mr PC Direct Ltd agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Mr PC Direct subject to confidentiality agreements or as required by law.

We may record your conversations with our engineers for training or recording purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

Disclaimer:

Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. Mr PC Direct expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.

Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. Mr PC Direct shall under no circumstances be responsible for data loss or system failure.

Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.